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SHIPPING:

Shipping starts at €9.90 throughout Italy for all orders. garofalogioielli.it ships to Italy and worldwide via GLS couriers. Orders are processed and shipped during our business hours: Monday - Friday, 9:00 AM - 6:30 PM, excluding holidays. On Saturdays, orders are processed only and then shipped by courier on the Monday of the following week. Your order will be ready for shipment within three days of payment. Orders will be carefully packaged and then delivered to the couriers with an invoice detailing prices and discounts.

TRACEABILITY:

You can check the status of your delivery at any time using the GLS tracking service. Once your order has shipped, you'll receive a confirmation email containing your tracking number, allowing you to track your shipment.

DELIVERY TIMES:

The delivery time depends on the destination of the products.

In Italy (DDP) delivery is expected within two days of shipment;

In EU countries (DDP) delivery is approximately expected within three working days from dispatch;

In non-EU countries (DDU) delivery is expected within three working days from dispatch;

In the rest of the world: delivery is approximately expected within 5-7 days after shipment.

RETURNS AND EXCHANGES

For any returns for size or item exchanges, please contact the WhatsApp number and request the exchange, which will always be carried out by Garofalo Gioielli e Orologi via courier.
To return with a refund, always contact the WhatsApp number within 48 hours of delivery of the package. Request a return with a refund. The return shipping is at the customer's expense and must be sent to Gioielleria Garofalo, via Medina 67/68, 80133 Naples (NA). Once the return has been received and verified that it has not suffered any damage, the refund will be made to the payment method used for the purchase.
WhatsApp customer service at 081 001 2585 or email service garofalogioielli@gmail.com .